🔒 Data Protection

Mospaly Privacy Policy — Your Information Our Responsibilities

When you create an account or use our services on mospaly, certain information is collected. This page clearly explains what data is collected, why it's collected, how it's kept secure, and what rights you have. mospaly believes that transparency in data protection is the foundation of trust.

Last Updated: January 2026
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Core Principles of Data Protection
Data Is Never Sold
256-bit SSL Protection
Only Necessary Data Is Collected
You Have the Right to Have Your Data Deleted
No Third-Party Transfers
256-bit SSL Encryption
0 Sale of Data to Third Parties
24/7 Security Monitoring
48 hours Response to Data Requests

Privacy Policy Highlights — At a Glance

How mospaly Manages Your Data — In Plain Language

Limited Collection 📋
Only Necessary Data Is Collected

Mospaly only collects the information strictly necessary to deliver its services and maintain security. No unnecessary personal data is requested.

Never Sold 🚫
Data Is Never Sold

Mospaly does not sell or rent members' personal information to any advertiser or third party. Your data is used solely to provide your service.

Encrypted 🔐
Highest-Grade Encryption

All data transmissions are encrypted with 256-bit SSL. Stored data is also kept in encrypted form — unreadable even if accessed by unauthorized parties.

Transparency 🔍
You'll Always Know What's Being Collected

Whenever mospaly collects new data, the reason is clearly stated. No information is collected without your knowledge.

Your Control ⚙️
Right to Access and Delete Data

You can request to view, correct, or delete the information mospaly holds about you at any time.

Secure Payments 💳
Payment Details Are Not Stored

Your bKash or Nagad PIN and full card numbers are never stored on mospaly's servers. All payments are processed directly through the payment gateway.

🔒 mospaly will never ask for your password, OTP, or PIN via email, phone, or chat — Feel free to call it a scam if you like

1 What Information We Collect

Various information is collected when you open an account, use our services, or contact support on mospaly. This information falls into several categories:

Information provided at registration:

  • Full Name (as per National ID)
  • Mobile number and email address
  • Date of birth (for age verification)
  • Residential Address (Division, District)
  • Preferred Payment Method Number

Information provided during KYC verification:

  • National ID or passport photo
  • Selfie or Liveness Check (where applicable)

Information collected automatically while using the platform:

  • IP Address & Device Information (Browser, Operating System)
  • Session duration and browsing activity (which pages you visited and for how long)
  • Betting History & Transaction Records
  • Login time and device location (city level)

💡 Keep in mind: mospaly never stores your bKash PIN, Nagad PIN, or bank password. Only your payment method number is saved — never your PIN or password.

2 How Collected Data Is Used

Any information mospaly collects is used only for specific, defined purposes. No data is used beyond those purposes:

  • Account Management: For registration, login verification, and account security.
  • Service Delivery: For bet processing, payment transactions, and winning payouts.
  • KYC Verification: To verify age and identity, prevent fraud, and meet legal obligations.
  • Security Verification: To detect unusual logins or transactions and prevent account hacking.
  • Support Service: To assist with issue resolution and to track complaint history.
  • Bonuses & Promotions: To determine applicable offers and enforce the single-account policy.
  • Platform Development: To analyze which features are used most and improve your experience (as anonymous statistics).

Mospaly never uses your data for ad targeting or profiling.

3 Who Your Information Is Shared With

Mospaly does not routinely share member information with anyone. However, in a limited number of circumstances, we work with third parties:

Payment Processor: Only the information required to process transactions is shared with bKash, Nagad, Rocket, and banking partners. Each partner protects that data under their own privacy policy.

Technology Service Provider: Trusted partners are used for cloud hosting, email services, and security software. Strict data protection agreements are in place with all of them.

Legal Obligations: Data may be disclosed if mospaly is legally required to do so by a court order or a valid request from a law enforcement authority.

⚠️ To be explicitly clear: mospaly never sells, rents, or exchanges your information with advertising companies, data brokers, or any other third parties.

Data Sharing Summary
Recipients Purpose Data Type
BKash / Nagad / Rocket Payment Processing Number & Transaction Amount
Cloud Hosting Partner Data Storage In Encrypted Form
KYC Verification Service Identity Verification NID / Passport Image
Law Enforcement Legal Obligations By Order Only
Advertisers / Data Brokers Never No Data

4 Data Security Measures

Mospaly uses multiple layers of security to protect your data:

  • Transmission Encryption: All data transfers are encrypted via TLS 1.3 protocol and 256-bit SSL certificates. The padlock icon in your browser confirms the connection is secure.
  • Storage Encryption: All sensitive data stored on our servers is encrypted and cannot be read directly from the database.
  • Access Control: mospaly staff can only access the data required for their specific role. Every access is logged.
  • Two-Factor Authentication: An extra verification code can be required each time you log in to your account. Keeping this enabled makes your account significantly more secure.
  • Unusual Activity Detection: The system automatically detects unusual logins or transactions. If anything suspicious is flagged, the account is temporarily locked and the member is notified.
  • Regular Security Audits: mospaly's systems are regularly audited by third-party security experts.

You Can Help Too: Use a strong password, keep two-step verification enabled, and avoid logging in over public WiFi.

5 Cookie & Tracking Policy

Mospaly.best uses cookies — small text files stored in your browser. They help the site function properly and personalize your experience.

Cookie Type Purpose Duration Required?
Session Cookies Staying Logged In Until the browser is closed Essential
Preference Cookies Remembering Language & Settings 1 Year Essential
Security Cookies CSRF Protection & Fraud Prevention Session Essential
Analytics Cookies Site Usage Statistics 3 months Optional

Cookies can be disabled from your browser settings. However, turning off essential cookies may cause certain site features to stop working correctly — such as staying logged in.

Mospaly does not use cookies for cross-site tracking or retargeting ads.

6 Your Data Rights

As a mospaly member, you have several rights over your own data. To exercise any of these rights, contact support or email support@mospaly.best:

👁️
Right of Access

You can request to see what information mospaly holds about you. You will receive a response within 48 hours.

✏️
Right to Correction

If any of your information is incorrect or outdated, you can request a correction — either through your account settings or by contacting support.

🗑️
Right to Erasure

After closing your account, you may request the deletion of your personal data. Everything except data required to be retained by law will be removed.

📤
Data Portability

You can request your transaction history or betting records in a portable format (CSV).

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Right to Restrict Processing

You can request that the use of your data be restricted for specific purposes — such as opting out of marketing communications.

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Right to Lodge a Complaint

If you are not satisfied with how your data is handled, you may file a complaint with mospaly's management or the relevant regulatory authority.

7 How Long Your Data Is Retained

Mospaly does not retain data longer than necessary. Retention periods vary by data type:

  • Account Information: For the duration of your active account. Three years after closure (for legal compliance).
  • Transaction Records: 5 years. For financial auditing and legal compliance purposes.
  • KYC Documents: 3 years after verification is complete.
  • Support Chat History: 2 years.
  • Log Files (IP, login time): 6 months.
  • Betting History: For the duration of the account and 3 years after closure.

After a set retention period, data is automatically and permanently deleted or anonymized. Upon a member's deletion request, all data except that which is legally required to be retained is removed.

8 Protection of Minors' Data

Mospaly strictly does not provide services to anyone under the age of 18. No data is knowingly collected from minors.

Date of birth is verified at registration. If it is later found that an account holder is a minor, their account is immediately closed, their data is deleted, and any deposited funds are returned to the legal guardian where possible.

⚠️ A Note for Parents: If your child has created an account on mospaly, please contact us immediately at support@mospaly.best. We will take prompt action.

9 Privacy Policy Updates

Mospaly may update this Privacy Policy when necessary. In the event of any changes:

  • Members will be notified of significant changes via email or in-app notification.
  • The "Last Updated" date at the top of the page will reflect the change.
  • Minor edits or clarifying changes may not be accompanied by a separate notification.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly — especially if you use mospaly frequently.

10 Privacy Contact

For any questions, requests, or complaints regarding data privacy, please contact mospaly:

  • Email: support@mospaly.best
  • Subject: Write "Privacy Request" in the subject line for faster processing
  • Live Chat: Log in to the platform and mention "Privacy" in the support chat
  • Response Time: Responses are typically sent within 48 hours

For Data Deletion Requests: Send your request from your registered email address and include your registered mobile number for identity verification. This ensures that no one else can delete your data.

Privacy Policy — Why It Matters to You

Using any online service requires sharing some personal information. The real question is — how is that information being used, how secure is it, and how much control do you have over it? mospaly wants to answer these questions openly and plainly, not in hidden-away fine print.

The information you provide when opening an account on mospaly — your name, mobile number, and date of birth — is used solely to deliver our services. mospaly has no intention of analyzing your betting history to serve you ads or selling your profile to third parties. Many large companies do this. mospaly does not.

Digital safety awareness among people in Bangladesh has grown significantly. People now ask — "What will you do with my data?" At mospaly, the answer is always the same: it's used for your service, for your security, and to meet legal obligations. Nothing else.

Many people feel uneasy about KYC or identity verification — and understandably so. Who wants to hand over a photo of their national ID? But this verification is there to protect you — to prevent someone else from opening an account in your name and to ensure no one else can withdraw your winnings. KYC documents at mospaly are strictly secured, stored only on encrypted servers after verification, and deleted after the defined retention period.

Mospaly wants to be clear about one important thing regarding payment data — your bKash PIN or bank password never reaches mospaly's servers. When you make a payment, you are communicating directly with the bKash or Nagad gateway. mospaly sits in the middle only to confirm the transaction, not to see your full payment details. This arrangement is intentional by design.

Cookies can seem complicated, but here's the simple version — most of the cookies used on mospaly are necessary for the site to work. Staying logged in, remembering your language preference, maintaining security — none of that is possible without cookies. mospaly does not use cookies to track your browsing habits for advertising purposes.

You should have control over your own data — that's the principle behind mospaly giving you the right to view, correct, and delete your information. If you no longer wish to play on mospaly, close your account and request data deletion — it will be done, no questions asked.

Ultimately, a privacy policy is not just a formality on paper. It's a genuine commitment from mospaly. When members in Bangladesh use mospaly, they trust that their data is safe. Upholding that trust is a responsibility mospaly takes more seriously than business itself.

❓ Payment & Referral FAQs

Most Frequently Asked Questions by Members

Deposits made via bKash typically appear in your mospaly balance within 30 seconds to 1 minute. Occasionally, during peak hours or in the event of network issues, it may take a little longer.

Try this first: (1) Refresh the page or log out and back in — your balance may have updated but not yet displayed. (2) Check the transaction ID in the SMS you received from bKash to confirm the payment was actually successful.

If it still hasn't arrived after 5 minutes: contact mospaly support and provide (a) your account username or registered mobile number, (b) your bKash transaction ID, and (c) the deposit amount and time. The finance team typically verifies and credits the balance within 15–30 minutes. Every transaction is logged, so no funds are ever lost.

Yes, by referring a friend to mospaly's referral program, both of you can earn rewards.

How it works: (1) Log in to your mospaly account and find your personal referral link or code in the Profile or Promotions menu. (2) Send that link or code to your friend. (3) Once your friend registers using the link and makes their first deposit, the referral bonus is credited.

To qualify for the referral bonus, your friend must register using your referral link or code. If your friend is already a mospaly member, or registers from the same device or network as you, the referral will not be counted. Once your friend makes their first deposit, the bonus is typically credited to your account within 24 hours. For the latest referral bonus terms and amounts, please visit the Promotions page.
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Your Data Is Safe — Join mospaly Today

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